Customer Service Operator – Online Services.About National Cash Mart

Customer Service Operator – Online Services.About National Cash Mart

Business Description

Money Mart has been assisting Canadians due to their needs that are financial over 25 years. Whether you will need a pay day loan,|loan that is payday your cheque cashed, or simply just need certainly to exchange some foreign exchange, Money Mart is here now to last. With branches available late across Canada, it is easy to understand why increasing numbers of people choose us for fast, friendly, hassle-free solutions.

At cash Mart, we understand our employees are the key to the success. The US, and expanding throughout Europe, opportunities for career growth and development with us are endless with over 460 stores in Canada, and locations internationally in the UK. Included in Dollar Financial Group, Inc., cash Mart’s reach is international, but our focus, is regional; at every countertop, sufficient reason for every consumer that individuals serve.

We employ smart, business savvy, individuals who get yourself a thrill from assisting our clients meet their individual and economic objectives. We provide amazing training programs, top notch advantages, great individual incentives and a lot of other cool perks. That you have been looking for.At Money Mart, you can learn, grow and thrive… if you are looking to flex your sales skills, and want to join a diverse, fun and dynamic team we have the job. What exactly are you currently looking forward to.

Pay day loans, Cheque cashing, Forex, Western Union, We purchase Gold, Fees

  • Internet Site
  • Industry (Retail, Product Sales, Monetary Services)
  • Kind

    Job Description

    We have been looking for a client provider Operator – Online Services to become listed on all of us in Victoria, BC. Responsible for calling present and prospective cash Mart clients to shut OPDL applications prior to business policies and procedures. Additionally in charge of keeping relationships with clients. Identify possibilities and perform a consultative product sales approach to maximize sales potential and fulfill or surpass goals. To give you quality phone, talk and e-mail support with a top level of customer support and technical expertise.


  • Analysis, resolve, and react to concerns gotten via phone calls, voicemail, email, faxes, talk or escalations, and offer support in respect with current requirements associated with the on line Services group.
  • Identify and sales that are close loan leads
  • Develop and continue maintaining level that is appropriate of Mart OPDL knowledge
  • Probe for client requirements and proactively up selling/facilitating the purchase of business items.
  • Proactively calling customers in purchase to stop any hurdles from deterring the client and having the mortgage prepared.
  • Document consumer interactions and feedback which help NMM comprehend consumer requirements and behaviours.
  • Analysis and recognize fraudulence problems and become alert to dubious task. Document fraudulence instances and escalate them to Loss Prevention.
  • Handle all aspects for the on line Loan Product, including yet not restricted to; processing approvals, denials, vouchers and money of loans.
  • Acquire and keep maintaining understanding of appropriate items, current help policies, and types of help distribution, so that you can offer technically accurate answers to users.
  • Make use of other business divisions to solve technical dilemmas as required.
  • Perform other duties as assigned.
  • Skills

  • Senior high school Diploma or comparable
  • Previous expertise in a client service/sales establishing is mandatory
  • Experienced in providing phone, email and talk support.
  • Excellent written and communication that is oral
  • Demonstrated capability to manage tasks that are multiple
  • Is very inspired to reach cash Mart’s objectives, both qualitatively and quantitatively
  • Extra Information

    We search for bright, energetic, motivated people who are thinking about learning and developing their job. We spend money on our employees and provide substantial development and training programs to create you up for future success.

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